Returns & Shipping
Made with care. Returned with ease.
Every Intention product is made to order, and created just for you. If something isn't right, we make it right. Quickly, and without friction.
Our promise: you'll love what you receive, or we'll fix it.
Our Satisfaction Guarantee
We stand behind every piece we make
If your order arrives damaged, defective, or incorrect, we will replace it free of charge or issue a full refund. No questions asked. You do not need to return the item. Keep it, gift it, or recycle it.
Contact us within 30 days of delivery through our Return Portal or at support@intentioncph.com. Include photos showing the issue and we'll resolve it promptly. Typically with a free replacement shipped right away.
Every Intention product is made to order, with care and intention. We want you to love what you receive.
Return Portal
Start Your Return
Our portal will guide you through every step, selecting items, uploading photos, and generating a prepaid return label.
Your return label is free for your first return per order. Items must be unworn and in original condition.
By Product
Returns by Category
Different products have different return policies. Most because of how they're made, and a few because of how they ship.
Apparel
T-shirts, Hoodies, Sweatshirts, Long Sleeves
- 14-day return window from delivery
- First return is free. Prepaid label provided
- Items must be unworn and unwashed.
- Refunds processed within 5–10 business days
- No direct exchanges. Return the item and reorder for different size.
Sizing tip: use the Find My Size guide on each product page before ordering.
Wall Art
Framed Prints
- No physical returns. Too fragile to ship back
- Damaged/defective: free replacement or full refund within 30 days
- Not satisfied: contact us within 14 days. We'll find a solution
- Replacement, store credit, or refund. Return needed
If something feels off, just reach out. We want you to love your Wall Art.
Phone Cases
Custom Made-to-Order
- No physical returns. Custom Made-to-Order
- Damaged/wrong item: free replacement or refund within 30 days
- Not satisfied: contact us within 14 days for a solution
We treat every claim individually and always aim for a fair outcome.
Tote Bags & Accessories
Tote Bags, Beanies
- 14-day return window from delivery
- First return is free. Prepaid label provided
- Items must be unused and in original condition
- Refunds processed within 5–10 business days
Same simple policy as apparel. Worn or used items cannot be returned.
Return Process
How It Works
A simple three-step process. Most returns take under two minutes to initiate.
Click Start a Return above and enter your order number and email address.
Pick the items you want to return and tell us why. Upload photos if there is damage or a defect.
Download your prepaid return label, attach it to your package, and drop it at your local parcel shop. We process your refund within 5–10 business days of receiving the return.
Shipping
How We Ship
Every order is Made-to-Order. Production begins shortly after purchase, and your piece is dispatched from the nearest production hub when possible.
Most items are made to order. Production begins shortly after purchase and typically completes within 1–3 business days.
After production, delivery typically takes 5–10 days depending on destination. Timelines are estimates, not guarantees.
You will receive a tracking link by email when your order ships. Track anytime via our Tracking page.
All prices are tax-inclusive and orders ship Delivered Duty Paid (DDP). You should not be asked to pay extra on delivery.
If you are charged duties or fees in error, email support@intentioncph.com with documentation and we'll help resolve it.
The Details
Important to Know
Refunds are issued to the original payment method. Please allow 5–10 business days for the refund to appear on your statement.
Items purchased on sale or with a discount code follow the same return policy as full-price items.
If the item was a gift, we can issue store credit to the recipient or a refund to the original purchaser.
Please double-check your shipping address at checkout. We are not responsible for delays caused by incorrect or incomplete addresses. Additional shipping may apply for reshipment.
If you haven't received your refund within 10 business days, check with your bank first. If the issue persists, contact support@intentioncph.com.
Contact us within 30 days of delivery with 2–3 photos (full item, close-up of the issue, and outer packaging if damaged). We'll help quickly. Usually with a free replacement.
We're Here
Still have a question?
Every order is personal to us. If you are unsure about anything, sizing, shipping, returns, just reach out. We reply to every email.
Email Support