Politica di rimborso

Da Intention, ogni prodotto è made to order stampato appositamente per te, con cura. Vogliamo che tu sia soddisfatto di ciò che ricevi. Se qualcosa non va, provvederemo a risolvere il problema.

This policy covers all markets we ship to. Nothing in it limits your statutory rights — it adds to them.

Your right of withdrawal (EU & UK)

If you are a consumer in the EU or the UK, you have the right to withdraw from your purchase within 14 days of the day you (or someone you nominate) receive the goods, without giving any reason. This applies to all our products.

To exercise the right, tell us before the 14 days expire — through our Return Portal, by email to returns@intentioncph.com, or using the model withdrawal form below. Where an item needs to be sent back, send it within 14 days of telling us.

We refund the price of the item plus the cheapest standard delivery we offered for your order, using your original payment method, within 14 days of your withdrawal — we may hold the refund until we have received the item back or you have provided proof of sending it. You may inspect the item as you would in a shop; if its value is diminished by handling beyond that, we may deduct the diminished value from the refund.

Model withdrawal form (only use if you wish; the Return Portal is faster): "To Intention ApS, Købmagergade 61A, 1150 København K, Denmark, returns@intentioncph.com — I hereby give notice that I withdraw from my contract of sale of the following goods: [item], ordered on [date] / received on [date]. Name, address, date, signature (if on paper)."

Return shipping — who pays

• Apparel, Tote Bags & Accessories: your first return on an order is free — we provide a prepaid label. Any further returns are at your cost.
• The Intention Archives (restocked pieces): returns are at your cost — there are no free return labels on restocked pieces. This is stated on every Archive product page before purchase.
• Wall Art (framed prints): in most cases we will not ask you to send a framed print back — the return flow will confirm this before you ship anything.
• Phone Cases: returns are at your cost; the return flow provides the address.
• Damaged, defective or incorrect items (any category): always on us — see the Satisfaction Guarantee below.

Our Satisfaction Guarantee — on top of your statutory rights

If your order arrives damaged, defective, or incorrect, contact us within 30 days of delivery with a photo — we'll ship a free replacement or issue a full refund, and you don't need to return the item. Keep it, gift it, or recycle it.

This guarantee is a promise on top of — never instead of — your legal rights, including the right of withdrawal above and the legal guarantee below.

Your 2-year legal guarantee (EU & UK)

Under EU and Danish law you have a 2-year legal guarantee covering faults that existed at delivery — for example a print that peels or seams that fail under normal use. This applies to all products, including apparel. It does not cover normal wear and tear or damage from incorrect care. If a fault appears, contact us and we will repair, replace, or refund as the law provides. The 30-day window above is our free-replacement promise — it never shortens this legal guarantee.

Returns by product category

Apparel (T-shirts, Hoodies, Sweatshirts, Long Sleeves), Tote Bags & Accessories

• 14-day return window from delivery; first return label free.
• Please return items in the condition you'd expect to find them in a shop. You may try a piece on; if it has been used or washed beyond that, we may deduct the diminished value from your refund.
• We don't offer direct exchanges — return for a refund and place a new order.
• Refunds are processed within 14 days of your withdrawal (typically 5–10 business days after we receive the item).

Sizing tip: use the "Find My Size" guide on each product page — it helps you find a near-perfect fit and avoid unnecessary returns.

Wall Art Framed Prints)

Your right of withdrawal applies. Because framed prints are fragile and rarely survive a return shipment, in most cases we simply won't ask you to send the print back — start your withdrawal in the Return Portal and we'll confirm before you ship anything. Damaged or defective prints are always covered by the Satisfaction Guarantee: photo, free replacement or refund, no return needed.

Phone Cases

Your right of withdrawal applies; phone cases should be sent back (return postage at your cost) and refunded once received. Damaged, defective or incorrect cases fall under the Satisfaction Guarantee — free replacement or refund, no return needed.

The Intention Archives (restocked pieces)

• Archive pieces are previously ordered items, returned to us, checked by hand and restocked. Each exists once, in one size and one colour, at a reduced price.
• EU & UK: the 14-day right of withdrawal applies as described above. Return shipping is at your cost — there are no free return labels on restocked pieces.
• United States: Archive pieces are final sale — no returns or exchanges, except for the Satisfaction Guarantee (damaged, defective, or incorrect items), which always applies.

How to start a return

All returns and claims go through our Return Portal — select your order, choose a reason, upload photos if needed, and receive your label or resolution.

→ Start a Return (EU/UK)
→ Start a Return (US)
Other regions: contact support@intentioncph.com and we'll arrange a resolution case by case.

Important details

Refund method: original payment method. Allow 5–10 business days for the refund to appear after processing.

Sale items: items bought on sale or with a discount code follow the same policy as full-price items. Archive pieces follow the Archives terms above.

Gift orders: store credit to the recipient, or a refund to the original purchaser.

Late or missing refunds: check with your bank or card provider first; if it persists, contact support@intentioncph.com.

Why we do it this way

All Intention products are made to order. We don't keep stock — each piece is printed with your chosen design, size, and colour only after you place your order, so we produce only what's ordered.

That's also why we encourage a moment with the size guide before ordering. When we get it right the first time, nothing needs to travel twice.

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