Legal

Privacy Policy

Last updated: 14th of February, 2026

intentioncph.com operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). intentioncph.com is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. We may collect or process the following categories:

• Contact details — your name, address, billing address, shipping address, phone number, and email address.
• Financial information — payment card details, transaction information, and payment confirmation.
• Account information — your username, password, security questions, preferences and settings.
• Transaction information — items you view, add to cart, wishlist, purchase, return, exchange or cancel.
• Communications with us — information you include when sending a customer support inquiry.
• Device information — information about your device, browser, IP address, and other unique identifiers.
• Usage information — how and when you interact with or navigate the Services.

Personal Information Sources

• Directly from you — when you create an account, visit or use the Services, or communicate with us.
• Automatically through the Services — from your device via cookies and similar technologies.
• From our service providers — when they collect or process your personal information on our behalf.
• From our partners or other third parties.

How We Use Your Personal Information

• Provide and improve the Services — to process payments, fulfill orders, manage your account, arrange shipping, and create a personalised experience.
• Marketing and advertising — to send promotional communications and show relevant advertisements based on your activity.
• Security and fraud prevention — to authenticate your account and detect or prevent fraudulent or illegal activity.
• Communicating with you — to provide customer support and maintain our business relationship.
• Legal reasons — to comply with applicable law, respond to legal process, or enforce our terms and policies.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes, including:

• With Shopify, vendors and other third parties who perform services on our behalf — IT management, payment processing, data analytics, customer support, cloud storage, fulfillment, shipping, and returns processing.
• With business and marketing partners to provide marketing services and advertise to you. You can exercise your right to opt out here.
• When you direct or consent to our disclosure to third parties, such as to ship your products or through social media integrations.
• With our affiliates or otherwise within our corporate group.
• In connection with a business transaction, legal obligation, or to enforce our applicable terms of service or policies.

Service Providers

To deliver and improve the Services, we work with third-party service providers who may process personal information on our behalf:

• Shopify — e-commerce platform, hosting, and payments.
• Gelato — made-to-order production and fulfillment.
• Klaviyo — email and SMS marketing.
• Loop Returns — returns processing (US customers).
• ShipMonk — warehousing and reverse logistics (US customers).
• Shipmondo — shipping and returns processing (EU/UK customers).

Each service provider is contractually required to process personal information only for the purposes of providing services to us and in accordance with applicable data protection laws.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services. Information you submit will be transmitted to and shared with Shopify as well as third parties that may be located in countries other than where you reside.

To learn more, visit the Shopify Consumer Privacy Policy or the Shopify Privacy Portal.

Third Party Websites and Links

The Services may provide links to websites or platforms operated by third parties. We do not guarantee and are not responsible for the privacy or security of such sites.

Children's Data

The Services are not intended to be used by children, and we do not knowingly collect any personal information about children under the age of majority in your jurisdiction.

Security and Retention of Your Information

Please be aware that no security measures are perfect or impenetrable. How long we retain your personal information depends on whether we need it to maintain your account, provide Services, comply with legal obligations, resolve disputes, or enforce applicable contracts and policies.

Your Rights and Choices

Depending on where you live, you may have some or all of the following rights:

• Right to Access / Know — request access to personal information we hold about you.
• Right to Delete — request that we delete personal information we maintain about you.
• Right to Correct — request that we correct inaccurate personal information.
• Right of Portability — receive a copy of your personal information and request transfer to a third party.
• Right to Opt out of Sale or Sharing — opt out of targeted advertising. You can exercise this right here.
• Managing Communication Preferences — opt out of promotional emails at any time using the unsubscribe option in our emails.

If you reside in the UK or European Economic Area, you may also have the right to object to or restrict our processing of personal information, and to withdraw consent where we rely on it.

If you reside in California, you may have additional rights under CCPA/CPRA. You can exercise your opt-out rights here.

Complaints

If you have complaints about how we process your personal information, please contact us using the details below. For the EEA, a list of supervisory authorities can be found here.

International Transfers

We may transfer, store and process your personal information outside the country you live in, including in the United States and Denmark. Where we transfer personal information out of the EEA or UK, we rely on recognised transfer mechanisms such as the European Commission's Standard Contractual Clauses.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will post the revised policy on this website and update the "Last updated" date.

Contact