Returns & Shipping
Made with care. Returned with ease.
Every Intention product is made to order, and created just for you. If something isn't right, we make it right. Quickly, and without friction.
Our promise: you'll love what you receive, or we'll fix it.
Our Satisfaction Guarantee
We stand behind every piece we make
If your order arrives damaged, defective, or incorrect, we will replace it free of charge or issue a full refund. No questions asked. You do not need to return the item. Keep it, gift it, or recycle it.
Contact us within 30 days of delivery through our Return Portal or at support@intentioncph.com. Include photos showing the issue and we'll resolve it promptly. Typically with a free replacement shipped right away.
Every Intention product is made to order, with care and intention. We want you to love what you receive.
Return Portal
Start Your Return
Our portal will guide you through every step, selecting items, uploading photos, and generating a prepaid return label.
Your return label is free for your first return per order. Please return items in the condition you'd expect to find them in a shop. Shipping from the United States? Write to returns@intentioncph.com instead and we will register your return.
By Product
Returns by Category
Different products have different return policies. Most because of how they're made, and a few because of how they ship.
Apparel
T-shirts, Hoodies, Sweatshirts, Long Sleeves
- 14-day return window from delivery
- First return is free. Prepaid label provided
- You may try a piece on. Heavier use may reduce the refund.
- Refunds processed within 5 to 10 business days
- No direct exchanges. Return the item and reorder for different size.
Sizing tip: use the Find My Size guide on each product page before ordering.
Wall Art
Framed Prints
- 14-day right of withdrawal applies (EU & UK)
- Damaged/defective: free replacement or full refund within 30 days, nothing to send back
- Changed your mind: 14 days in the EU and UK, 30 days in the United States
- United States: write to returns@intentioncph.com, not the portal. First return free, prepaid label.
If something feels off, just reach out. We want you to love your Wall Art.
Phone Cases
Custom Made-to-Order
- 14-day right of withdrawal applies (EU & UK). Return postage at your cost
- Damaged/wrong item: free replacement or refund within 30 days
- Changed your mind: 14 days in the EU and UK, 30 days in the United States. Send the case back and we refund once received.
United States: write to returns@intentioncph.com. Your first return on an order is free, with a prepaid label. We treat every claim individually and always aim for a fair outcome.
Tote Bags & Accessories
Tote Bags, Beanies
- 14-day return window from delivery
- First return is free. Prepaid label provided
- You may unpack and try a piece. Heavier use may reduce the refund
- Refunds processed within 5 to 10 business days
Same simple policy as apparel.
Return Process
How It Works
A simple three-step process. Most returns take under two minutes to initiate.
Click Start a Return above and enter your order number and email address.
Pick the items you want to return and tell us why. Upload photos if there is damage or a defect.
Download your prepaid return label, attach it to your package, and drop it at your local parcel shop. We process your refund within 5 to 10 business days of receiving the return.
Shipping
How We Ship
Every order is Made-to-Order. Production begins shortly after purchase, and your piece is dispatched from the nearest production hub when possible.
Most items are made to order. Production begins shortly after purchase and typically completes within 1 to 3 business days.
Most orders arrive within 11 days of ordering, and often sooner. That is measured from your order to delivery, so the production time above is already included. Every product page shows the expected dates for your own country. Timelines are estimates, not guarantees.
You will receive a tracking link by email when your order ships. Track anytime via our Tracking page.
All prices are tax-inclusive and orders ship Delivered Duty Paid (DDP). You should not be asked to pay extra on delivery.
If you are charged duties or fees in error, email support@intentioncph.com with documentation and we'll help resolve it.
The Details
Important to Know
Refunds are issued to the original payment method. Please allow 5 to 10 business days for the refund to appear on your statement.
Items purchased on sale or with a discount code follow the same return policy as full-price items.
If the item was a gift, we can issue store credit to the recipient or a refund to the original purchaser.
Please double-check your shipping address at checkout. We are not responsible for delays caused by incorrect or incomplete addresses. Additional shipping may apply for reshipment.
If you haven't received your refund within 10 business days, check with your bank first. If the issue persists, contact support@intentioncph.com.
Contact us within 30 days of delivery with two or three photos (full item, close-up of the issue, and outer packaging if damaged). We'll help quickly. Usually with a free replacement.
We're Here
Still have a question?
Every order is personal to us. If you are unsure about anything, sizing, shipping, returns, just reach out. We reply to every email.
Email SupportQuestions
About returns and shipping
Fourteen days from delivery for apparel, tote bags and beanies. The same 14-day right of withdrawal applies to Wall Art and phone cases across the EU and UK.
In the United States you have 30 days from delivery to change your mind on Wall Art and phone cases. That is our own promise rather than a statutory right.
If something arrives damaged, defective or incorrect, the window is longer: contact us within 30 days of delivery and we will put it right.
Your first return per order is free. The Return Portal generates a prepaid label for apparel, tote bags and beanies.
Phone cases are the exception: if you simply change your mind, return postage is at your cost. And for Wall Art you usually do not need to ship anything back at all.
In the United States there is no return portal. Write to returns@intentioncph.com and we will register your return and send you a prepaid label.
We replace it free of charge or refund you in full, and you do not need to return the item. Keep it, gift it, or recycle it.
Contact us within 30 days through the Return Portal or at support@intentioncph.com with two or three photos: the whole piece, a close-up of the issue, and the outer packaging if that was damaged too. Most cases end with a free replacement shipped the same week.
Not directly. Return the piece and place a new order in the size you want. With everything made to order, that is faster than holding your return while a swap is produced.
Before ordering, the Find My Size guide on each product page gives the measurements for that exact cut. It is the quickest way to avoid the return entirely.
Yes, as you would in a shop. Try it on, see how it sits, live with the frame on the wall for a day.
Heavier use than that may reduce the refund, but nothing has to arrive back untouched in its packaging.
Five to ten business days from when your return reaches us, issued to the original payment method. Items bought on sale or with a discount code follow exactly the same policy as full-price ones.
If nothing has appeared after ten business days, check with your bank first, then write to support@intentioncph.com and we will chase it.
No. All prices include tax and every order ships Delivered Duty Paid, so nothing further should be asked of you at the door.
If you are charged something in error, email support@intentioncph.com with the documentation and we will help resolve it.